Customer Grievances and Complaint Management
At WisGroup we put our people at the center of everything we do! We have embedded customer-centricity at the heart of our operations.
We are passionate about helping people exceed their potential. We specialize in matching people to great jobs everyday; so they have what they need to successfully grow their careers. However, if you do feel we can improve our service pertaining to our recruitment process, on-boarding, payroll, placements or any other concerns, you can contact us through the below mentioned touch points and we will be glad to assist you.
Level 1: WisGroup General Support
You can contact our customer service team for any concerns within Middle East region via email Info@WisGroup.com. You can also request for a call back for your query and we would be happy to reach out. The team will address your concern / query as soon as possible within the same day or within 3 business days from receipt.
Level 2: Customer Service Escalation
If your concern is not addressed, within the promised timeline or are dissatisfied with the response from Level 1, you can reach out to our escalation desk via WisGroup Customer Care email customerservice@WisGroup.com and we will respond to your query within 3 business working days.
Level 3: WisGroup UAE Management Escalation
In the situation where your issue remains unresolved to your satisfaction despite escalating to our Customer Escalation executives in level 1 and 2, you can reach out directly to WisGroup Middle East’s Country Manager Mayank Patel hr@WisGroup.com via email. We will ensure your query to be resolved to the utmost level of satisfaction.